Cancellation & Refund Policy

You can cancel at any time from the billing portal inside your workspace — no email, no retention call. Cancelling stops the next renewal; your plan stays active until the end of the period you have already paid for, and you keep everything you exported or downloaded.

We do not charge a cancellation fee and we do not require notice.

If you cancel within 7 days of your first payment on a plan — monthly or annual — we refund that payment in full, on request. This applies once per account, to the first plan you buy.

After that window, a paid period runs to its end and renewals are not refunded. Cancel before the renewal date to avoid the next charge.

Credits pay for AI work — a model call, a render, a minute of phone time. A credit pack you have not spent can be refunded in full within 30 days of purchase. Credits already spent are not refundable: the work they paid for has been done and the underlying provider has already charged us for it.

The credits included with a plan are granted as part of that plan. They are not purchased separately, carry no cash value, and are not redeemable for cash.

A duplicate charge, a charge after a confirmed cancellation, or a charge you do not recognise is refunded in full once we have confirmed it — that is not discretionary and it is not subject to the 7-day window. Refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank.

If a paid feature could not run because of a fault on our side and credits were debited for it, tell us and we restore the credits.

Email hello@airezai.com from the address on the account, with the date and amount of the charge. We reply within 2 business days. If something looks wrong on a statement, please contact us before opening a dispute with your bank — it is faster, and we can usually resolve it the same day.

Subscriptions and credit packs are priced and charged in US dollars. Your bank or card issuer may apply its own currency conversion or cross-border fee, which is set by them and is not part of the amount we charge.

We will post material changes here with an updated date. A change never applies retroactively to a payment you have already made.